Become a concierge franchisee — Yes Conciergerie

Yes Conciergerie Franchise

BECOME A CONCIERGE FRANCHISEE WITH YES

means having a sense of hospitality and giving meaning to your life

2017
Year founded
35
Franchise opening
4
Continents
1/week
Satisfaction rate
2 days
Initial training
2 months
Launch support

From a dream to a global network

Johan Van Hengel — Fondateur Yes Conciergerie
1987

A self-taught entrepreneur

In high school with 2 partners, I created my first mountain travel agency. At 20, it was the first million — I sold and started from scratch, alone this time.

2004

Proof by 400

A new network of travel agencies, ticketing and services, available in 400 points of sale across Europe.

2011

Burnout! Finding my true motivation becomes vital

The business is a success, but I start over from zero. Director of a Swiss IT company, then of the Tignes ski resort. 6 years of tech and mountains — I emerge more structured, with a new vision of business and people.

2017

Almost there

Concierge services become obvious: an exploding market, strong client relationships. I develop 12 sites in 6 years. Only one thing is missing: passing on knowledge and helping entrepreneurs grow — my second family.

2023

All in

I invest my profits into an ambitious franchise programme: Yes Conciergerie is born. My goal: share an exclusive, becauseing and revolutionary 4.0 method that makes entrepreneurship accessible in the world’s most beautiful destinations.

2026

An opportunity for everyone, with or without a degree

Yes is present on 4 continents. We support you in creating and growing your business. At the crossroads of service, travel and real estate. More than a profitable business — you take back control of your life.

Why become a concierge franchisee?

The holiday rental market in France represents over €8 billion in annual revenue and grows 15% per year.

8 Md€
French market
+15%
Growth/year
73%
Owners delegate

A booming global market

140 Md€
Current global market
+12%
Annual global growth
360 Md€
2033 forecast
Johan on le plateau BFM TV

Still hesitating? Let’s talk about it.

📞 Book a discovery call

What’s included in the Yes support

Everything you need to launch, operate and grow your local concierge service.

Complete training (40h+)

Property management, welcome, dynamic pricing, hotel cleaning, digital tools, client relations.

Tested tools & processes

CRM, PMS (channel manager), templates, operational checklists, automated reporting — everything is ready.

Local website + SEO

Your dedicated site for your area, indexed on Google with an included local SEO strategy.

Integrated AI tools

AI-assisted dynamic pricing, content generation, automated listing optimization.

Complete marketing kit

Logo, business cards, flyers, social media templates, brand kit — ready from day 1.

Ongoing support

Marketing, operational and strategic support. Monthly network meetings, dedicated hotline.

The Yes Academy Paris

Personalised support

Worldwide

Guaranteed exclusive territory

Area analyzed (rental potential, seasonality, competition) and assigned exclusively by contract.

Secure legal framework

Structured contract, regulatory compliance ensured by our legal team.

Multi-platform visibility

Your owners’ listings published on a wide range of platforms: Airbnb, Booking, Expedia, VRBO and our direct website.

A team at your service

Recognized brand since 2017

4 continents, 1 new franchise opens every week. An established brand that reassures owners and travellers.

Yes Excursions

A tailor-made activity catalogue for travellers and guests. You operate like a private travel agency.

Yes Direct Booking

Every guest becomes a Yes member and can now book properties on our Yes site, directly with our owners without going through platforms: The guarantee of Yes service at the best price.

Jet Ski in Les Sables d’Olonne

Un curated excursions

Yes Direct Booking

A rental platform

Transparent economic model

Transparent economic model. No surprises. See the full profitability analysis →

Initial investment
19 800 €
Entry fee + training + tools
Monthly royalty
6% du CA
Ongoing support included
Concierge Media Pack
200 K€
Social media visibility
Annual marketing fee
65%
 

📈 Projection de revenus

Year 150 – 80 K€
Year 2200 K€
Year 3+250 K€+

* Projections based on performance observed in our network.

Who can open a concierge service?

Do you see yourself? — Four typical profiles succeed with our model. Voir les profils détaillés →

Becauseeer change / New life

In career transition or launching, you’re looking for a turnkey model in tourism.

Hospitality enthusiasts

Service and human contact are your drivers. You want to build something concrete.

Local entrepreneurs

You know your area and want to launch a profitable service business rooted in your community.

Real estate professionals

Agents, managers or investors looking to diversify with a recurring revenue model.

Ready to create

You want to be your own boss with the support of a franchisor. Take the leap.

Our vision: worldwide expansion

Give meaning to your life

Earning owners’ trust, ensuring smooth stays, creating excursions that become unforgettable memories, living in a dream destination. That’s what awaits you.

Open on a 5th continent

We develop everywhere in the world where there is strong potential. Contact us to explore opportunities in your region.

Scale your business

Our model is designed so you can put your concierge under management after 2 years to open another one.

How to create your concierge service?

From application to launch: 8 weeks.

1

Online application

J+0

Fill out the form below. Our team reviews your profile and analyzes your area’s potential.

2

Discovery interview

Max 72h

In-depth discussion (45 min) about your motivations, territory, business model and questions. Video or in-person.

3

Local market overview

J+14

We analyze your area’s potential: eligible properties, seasonality, average prices, competition, scaling.

4

DIP

J+21

Confidential information: financial reports of our concierge services + key contract points.

5

Signing & tool access

J+20

Immediate launch of your website and social media. Training date confirmed.

6

Formation

Selon planning

2-days: business creation, management, development, welcome, hotel cleaning, pricing, communication, digital tools, operational processes. In-person, tutorials, video for tool integration.

7

Training follow-up

2 months

2 months of reinforced support to consolidate your skills and optimize your launch.

8

Lancement

Training +60d

Training + 60 days: official launch, opening to the property owners market.

The Yes Conciergerie team
Meeting visio Yes Conciergerie

Still hesitating? Here are our answers

« I have no experience in concierge or real estate »
Our training covers everything: management, welcome, cleaning, pricing, tools. 90% of our franchisees start with no prior experience.
« How long before being profitable? »
€200,000 revenue in the 2nd year, with 65% gross margin.
« Is my area available? »
Check our zones on the Our Rentals page or contact us directly. We analyze each territory’s potential before assignment.
« What is the initial investment? »
The investment is €19,800.

Available zones? Browse our Yes Points →

Ready to learn more?

Book my discovery call

Zones & availability

The Yes network extends worldwide.

Active franchisees Yes Point disponible

France: 18 concierge services + Meeting Island · Mauritius · Thailand · Portugal · Spain · Balearic Islands · Italy

They joined the network

Des franchisees qui partagent leur experience et leurs results.

Jonathan L.

Jonathan L.

Franchisee since 2024 · Alpine Sector

> €150k revenue in 5 months

“The model is incredibly effective. I reached my annual targets in less than a semester thanks to the support and tools provided. Demand is strong and owners are reassured by the brand. I opened 2 more rentals and we plan to open Courchevel in 2027.”

Sandrine & Tommy

Sandrine & Tommy

Associate Franchisees · Nevers Sector

7 properties signed in 5 months, 6 in the next 4 months

“We were looking for a turnkey franchise to get started quickly. The initial training gave us all the keys to convince the first property owners. The responsive support is a real advantage on a daily basis.”

Karim D.

Karim D.

Mountain Area · Savoie Sector

Revenue x5 in 2 years

“I had my own concierge service in Les Arcs, with stagnant revenue of €50k for 4 years. By joining Yes Conciergerie and applying the method and their 4.0 solutions, I went from €50k to €250k in 2 years!”

Christel

Christel

Mauritius

Strong growth from opening

“A pragmatic and comprehensive training to master the essentials allowed us to launch the concierge service efficiently and generate strong growth from opening.”

Nicolas

Nicolas

Annecy

A 2nd franchise from year 2

“From the very first meeting, I knew it would be Yes. The team’s welcome, the kindness and Johan’s energy immediately convinced me. The support is constant: for every question, there are answers, and above all, solutions.”

FAQ — Become a franchisee

What is the initial investment to become a franchisee?
Investment is €19,800 (entry fee, training, tools). Target: €200,000 revenue by year 2 with 65% gross margin.
Do I need real estate or concierge experience?
No. Our 2-day training covers all aspects, followed by 2 months of intensive support. Key qualities: local knowledge, service-mindedness, operational rigor.
What is the franchise contract duration?
6 ans.
How long before being profitable?
€200,000 revenue in the 2nd year, with 65% gross margin.
How is my exclusive territory defined?
We analyze rental potential (number of properties, seasonality, average prices, competition) to define a coherent, profitable and contractually exclusive perimeter.
Can I start without a property portfolio?
Yes, this is the case for 90% of franchisees. Our first property acquisition process is included in training and support.
What support after launch?
2 months of intensive follow-up after launch, then ongoing support: marketing, tools, monthly network meetings, dedicated hotline.
Which zones are still available?
We develop everywhere in the world where there is strong potential. Contact us or check the Our Rentals page to verify availability.
What is the notice period to leave the franchise?
The notice period is 3 months. We believe in the quality of our model and don’t wish to hold anyone against their will.
Can I combine it with another activity?
Our model is designed so that after 2 years you can put your concierge service under management in order to open another one.

What happens after your application

Talk directly with our founder. Free, no commitment, response within 48h.

📞 Book my discovery call →

No commitment — response within 48h

Johan Van Hengel — Fondateur Yes Conciergerie en visio

What happens after your contact

Response within 48h

Our team reviews your profile and area.

Discovery interview (45 min)

In-depth discussion about your motivations and the model.

Local market overview

Analysis of your area’s rental potential.

Reflection period

Training, tools, first properties: everything is set.

Yes Conciergerie Privée
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